How should a server respond if a guest requests a change to their meal?

When a guest requests a change to their meal, the appropriate response is to be accommodating and inform the kitchen. This approach demonstrates excellent customer service by actively listening to the guest’s needs and preferences.

Being accommodating helps to create a welcoming atmosphere where guests feel valued and respected. By communicating the request to the kitchen, the server ensures that the guest’s expectations are met, leading to a more satisfying dining experience. This responsiveness is crucial in the hospitality industry, as it fosters goodwill and can lead to repeat business or positive reviews.

In contrast, rejecting the request or insisting on serving the original order would likely frustrate the guest and diminish their overall experience, which goes against the fundamental goal of providing excellent service. Additionally, making excuses for the kitchen does not address the guest's needs and fails to take responsibility for ensuring customer satisfaction.