What should a server do if a table has been waiting too long for food?

When a table has been waiting too long for their food, apologizing and offering an update demonstrates professionalism and good customer service. It acknowledges the customers' situation and shows that their experience is valued. By communicating openly, the server reassures the guests that their concerns are being taken seriously and keeps them informed about the status of their order. This approach helps to maintain a positive rapport with the customers and can mitigate any frustration they may be feeling.

Offering a discount may not always be appropriate, especially if the delay is due to circumstances beyond the server's control, and ignoring the table is certainly not a viable option as it would only lead to further dissatisfaction. Blaming the kitchen staff may create an atmosphere of conflict and does not contribute to resolving the issue or improving the customer's experience. Therefore, providing an apology and an update is the most constructive and effective response in this situation.