What should a server do before taking a customer's order?

Before taking a customer's order, it is essential for a server to greet the customers warmly and provide them with menus. This step is crucial as it establishes a positive first impression and creates a welcoming atmosphere. A warm greeting helps to make customers feel valued and acknowledged, fostering a sense of hospitality that is important in the dining experience.

Providing menus is also a fundamental aspect of this initial interaction; it equips customers with the necessary information about the food and drink options available. This allows them to familiarize themselves with the offerings and prepares them for when the server returns to take their order.

The other options may not effectively contribute to setting the right tone for customer service. Checking if the restaurant is busy does not engage the customers directly and may delay service. Focusing solely on daily specials might overlook the broader menu options available, limiting customer choices. Lastly, walking away to check on other tables before acknowledging the customers can come across as dismissive and may negatively affect their dining experience.