When is the appropriate time for a server to check back with customers?

Checking back with customers after the main course has been served and they start eating demonstrates attentive and proactive service. At this point, the server can assess whether the customers are enjoying their meal, if they need anything additional, or if they have any concerns. This timing is essential because it allows the server to enhance the dining experience by ensuring that food quality meets expectations and addressing any issues promptly.

If servers approach customers immediately upon seating, it may be perceived as intrusive or unnecessary, since customers are typically still reviewing the menu. Waiting until customers have finished eating can be too late to resolve any potential issues they may have with their meal, which could lead to dissatisfaction. Not engaging with customers unless they signal for attention can also create a disconnect, as customers may feel neglected. Therefore, the best practice is to check in shortly after the main course is served to foster a positive dining experience.