Which of the following is NOT a step in the Cycle of Service?

The Cycle of Service at Cracker Barrel includes a series of key steps that contribute to delivering an exceptional guest experience. These steps typically involve roles like Host, Server, and Retail Sales, which are crucial in guiding the customer through their dining and shopping experience.

The Host is responsible for greeting and seating guests, setting the tone for their visit. The Server plays a pivotal role in taking orders, serving food, and ensuring customer satisfaction throughout the meal. Retail Sales are an important aspect as well, as they highlight the merchandise available for guests to browse and purchase, enhancing their overall experience.

The Manager's role, while significant in overseeing operations and ensuring quality service, does not directly form part of the Cycle of Service. Instead, managers tend to focus on the broader operational aspects rather than direct interaction with guests in the typical cycle involved in providing service. Thus, identifying the Manager as not being a step in the Cycle of Service reflects an understanding of the specific roles that contribute directly to the guest experience.